Customer outcome
Acquire
Turn high-intent conversations into qualified opportunities without making people hunt for a form.
- +Lead qualification
- +Product discovery
- +Meeting booking
- +CRM enrichment
Agentic AI for customer journeys
by tonic
by tonic
The customer
agent
that can
act
COSMOS turns interactions across your website, customer mobile app, WhatsApp and voice into qualified leads, completed transactions and resolved requests.
It doesn’t just respond.It gets things done.
Live on Website
Customer conversation
What COSMOS is doing
Agentic action trail-
Intent understood
-
2
Requirements captured
-
3
Lead qualified
-
4
CRM updated
-
5
Meeting booked
OutcomeCompletedNo manual intervention
WebsiteMobile appWhatsAppVoiceMultiple languagesCRMPayments
The shift
Most chatbots automate
conversations.
COSMOS
automates outcomes.
The conversation is only the interface. The value begins when intelligence can verify, decide and take action across the systems that run your business.
ListenCustomer intent
reason + act
CompleteBusiness outcome
Proven with leading utilities
One intelligence. More possibilities.
Every conversation
can move the business forward.
Across acquisition, commerce and customer service, COSMOS stays with the journey until the job is done.
Customer outcome
Transact
Secure, guided transactions happen inside the same conversation, with account context intact.
- +Customer verification
- +Payments
- +Account updates
- +Order actions
Customer outcome
Resolve
Complete routine service requests before they become tickets, callbacks or escalations.
- +Billing queries
- +Document retrieval
- +Service requests
- +Smart handover
How COSMOS works
Intelligence that
takes action.
COSMOS doesn’t follow one rigid conversation tree. It understands the goal, chooses the right tools and completes the workflow within your guardrails.
Understand
What does the customer actually want?Reads intent, context and customer history across natural, multilingual conversations.
Decide
What is the safest next action?Selects the right workflow, applies business rules and knows when human judgement is required.
Act
Which systems need to move?Works across CRM, ERP, billing and payment systems to execute the request.
Confirm
Was the outcome completed?Closes the loop with the customer and records every action for complete visibility.
Connected by design
One customer.
One continuous context.
Customer intelligence
A customer can discover on the website, continue inside your mobile app or WhatsApp, and complete by voice without starting over. COSMOS carries the context and keeps your systems aligned.
Present where customers are
One intelligence.
Built into every customer surface.
COSMOS is not a separate destination. It becomes part of the digital experiences customers already use.
Website
Add COSMOS to public pages, product journeys, logged-in portals or service areas. It can answer, qualify, guide and complete approved actions without sending customers elsewhere.
Customer mobile app
Integrate COSMOS inside your existing mobile application. With the right permissions, it can use logged-in context to support account actions, payments, service and personalised journeys.
Turn a familiar messaging channel into a connected service and commerce layer. Continue conversations, verify customers and complete approved workflows with context intact.
Voice conversations
Let customers speak.
COSMOS can understand spoken requests, carry the conversation naturally and complete approved workflows. Customers can use voice when typing is inconvenient, inaccessible or simply not their preference.
- Natural spoken interactions
- Context carried through the journey
- Human handover when needed
Multilingual by design
One experience.
Many languages.
Let customers interact in the language they are most comfortable using across text and voice. Language support can be configured for the markets and journeys in each deployment.
Conversations into intelligence
Know what customers are feeling.
See what the business
should do next.
Every interaction becomes a source of real-time customer intelligence. COSMOS helps teams understand intent, sentiment, friction, outcomes and handovers, not just chat volume.
Live intelligenceCustomer experience pulseUpdated continuously
Find the themes
See recurring intents, keywords and questions before they become missed opportunities or repeated service issues.
Read the emotion
Track sentiment across conversations to understand satisfaction, hesitation, confusion and moments that need attention.
Measure the outcome
Connect conversations to qualified leads, completed transactions, resolved requests and human handovers.
Built around your business
Enterprise intelligence,
shaped around your operating reality.
COSMOS brings agentic AI together with Tonic’s customer experience, creative and growth thinking. It is configured around your knowledge, workflows, systems and rules, so the experience feels native to your brand and useful to your teams.
- Multi-intent customer journeys
- Continuous improvement loops
- Connected actions across live systems
- Human handover with full context
Built for enterprise operations
Fast to experience.
Serious underneath.
Works with your stack
Connect CRM, ERP, billing, payment, ticketing, knowledge and operational systems.
Guardrails built in
Apply business rules, permissions, approvals and escalation paths to every autonomous action.
Complete visibility
Track intent, actions, outcomes, fallbacks and every conversation from one operational view.
Human when it matters
Hand over complex cases with the complete conversation and action history already attached.
Not another chatbot
The difference is what happens after the answer.
What mattersTypical chatbotCOSMOS
Answers questionsYesYes
Completes transactionsOften hands offActs inside the journey
Works across live systemsLimitedConnected
Follows business rulesGeneric flowsYour operating logic
Closes the loopCreates a ticketConfirms the outcome
See it with your business
Send us one workflow.
We’ll build a working COSMOS.
Give us five FAQs, two documents and one customer workflow. We’ll show you what COSMOS can understand, complete and measure using your own business context.
5FAQs
+
2Documents
+
1Workflow
Frequently asked questions
The useful questions,
answered.
What teams usually need to know before turning one customer workflow into a working COSMOS demonstration.
Is COSMOS just another chatbot?+
No. Conversation is the interface, not the end product. COSMOS can understand intent, choose an approved workflow, act across connected systems and confirm that the outcome was completed.
Where can COSMOS be deployed?+
COSMOS can be integrated with your website and existing customer mobile application, and can also work across WhatsApp and voice. Customers can begin in one channel and continue in another without losing context.
Does COSMOS support voice and multiple languages?+
Yes. Customers can interact through spoken or typed conversations and use supported languages configured for the markets and journeys in your deployment. Voice interactions can also carry context into connected workflows or a human handover.
Which business systems can it connect with?+
COSMOS can integrate with CRM, ERP, billing, payment, ticketing, knowledge and other operational platforms through available APIs and approved integration methods.
What analytics and sentiment insights are available?+
Teams can track intent and keyword trends, conversation sentiment, engagement, completed outcomes, unresolved journeys, handovers and agent performance from a connected operational view.
Can COSMOS hand a conversation to a human?+
Yes. When judgement or intervention is needed, COSMOS can transfer the conversation with the customer context, action history and relevant information already attached.
How are autonomous actions controlled?+
Business rules, permissions, approvals, fallback paths and escalation logic are defined around each workflow. Actions can be recorded for visibility and governance.
How does COSMOS improve over time?+
Conversation analytics, outcomes and feedback show what is working and where journeys fail. Teams can use this intelligence to improve knowledge, business rules, prompts and workflows over time.
How do we begin?+
Start with one meaningful customer workflow. Share five FAQs, two relevant documents and the workflow you want completed. We will use that business context to shape a working demonstration and an automation roadmap.
