On social media, the mark of true brand communication is when there is a two-way dialogue between the brand and its audience. That's where ORM comes in.
Customers are vocal on digital platforms making it crucial for brands to build a positive sentiment.
Over the past decade, we've mastered brand analysis, decoding insights, crafting personalised responses, and controlling damage during a crisis.
We create tailor-made ORM strategies to meet brand benchmarks, and work towards having meaningful conversations with customers.
We're social media specialists with a mission. And we do things the right way.
Smart and efficient tracking
Every relevant brand mention is captured through specific alerts. This helps create a breadcrumb trail and assess brand sentiment.
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Brand Response Management
39% of customers only trust brands they find online. So, we build a digital presence for the organisation, based on its existing tonality.
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Decoding undercurrents
A brand’s ORM strategy is led by data and insights. Through this lens, we focus on key metrics and find underlying issues.
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Customised automated reporting
Data has the answer to every problem. Based on the client’s needs, we offer customised reports with audience segregation.
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Let's give your brand a distinctive voice.